Frequently asked questions
When will Glasify launch? Is Android available?
Glasify is coming soon to iPhone. We have no confirmed launch date or Android release date. Choose iPhone or Android above to receive a launch notification for that platform.
How do I cancel an Apple subscription?
For subscriptions billed by Apple, open Settings on your iPhone, tap your name, then Subscriptions, select the subscription and cancel it. Deleting the app does not cancel a subscription. Follow Apple’s cancellation guide.
How do I request a refund?
For purchases billed by Apple, request a refund from Apple using the Apple Account used for the purchase. Apple decides eligibility; a refund is not guaranteed. Cancellation and refund requests are separate. Read Apple’s refund guide.
I cannot find my subscription or purchase. What should I do?
Check your Apple receipt and sign in with the Apple Account listed there. If another provider billed you, contact that provider. Apple's guides above explain the next steps.
Do I need to email support?
The answers above cover launch updates, Apple cancellations and refunds. For other questions, email contact@glasify.app. Never send passwords, payment card details or sensitive skin photos by email.
Who receives my photo?
Only after you agree before each analysis, your photo, optional age and language are sent through our server to Anthropic’s Claude API. You can cancel instead. The analysis is cosmetic guidance, not a medical diagnosis. Read the privacy policy for provider retention details.
I paid but cannot scan. What should I do?
Use Restore Purchases on the subscription screen with the same Apple Account used for your purchase. Check that the subscription is active with Apple. If access is still missing, contact contact@glasify.app; Apple handles billing and refunds, while we can help with app access.
Does deleting my account cancel my subscription?
No. Delete Account in the app removes your Glasify account and scans. Cancel the Apple subscription separately to stop renewal.